KENDLER CORPORATION

HOME CARE PRODUCT SPECIALIST
frequently asked

QUESTIONS

IS DAMPRID HARMFUL TO PETS OR CHILDREN?
Although DampRid is an all natural product, it should still be placed out of the reach of children and pets. Avoid contact with eyes and skin, and do not ingest. In the event of eye contact, remove contact lenses if necessary and immediately flush eyes with water for 15 minutes, then if required seek medical attention. If skin contact, wash area thoroughly with soap and water. If irritation persists, seek medical attention. If ingested, get immediate medical attention.
WHAT IS THE FORMULA USED IN DAMP RID PRODUCTS?
DampRid is a non-toxic inorganic mineral salt named Calcium Chloride.
As with all other household chemicals.
DampRid should be kept in areas out of reach.
DampRid does not emit any type of fume, gas or vapour of any kind.
HOW DOES DAMPRID REMOVE EXCESS MOISTURE FROM THE AIR?

DampRid’s white calcium chloride crystals absorb excess moisture in the air, bringing humidity to an ideal and safe level of about 50% humidity. Once the optimal level is reached DampRid slows down, and will restart when necessary. Without excess moisture, mould and mildew will not grow.

WHY DOES MY DAMPRID HARDEN INTO A SOLID BLOCK?
DampRid is composed of calcium chloride, which is a type of salt product. Because of its salt properties, as it begins to absorb moisture it begins to sell thus becoming a hard solid mass. The salt is acting like a sponge pulling the water from the air and trapping it in the upper portion of the basket. When the upper basket has completely solidified and has absorbed as much moisture as possible, it will begin releasing the water to the lower chamber of the product.
IT’S NOT WORKING! THERE IS NO WATER, WHY?

The absorpotion of excess moisture and the solidification of the salt crystals depend on the amount of relative humidity that is present. Mildew and mould require moisture to grow. The optimal range for growth is 70-90% rekatuve humidity. When the relative humidity is below 62% mould does not grow. This product is chemically designed not to dry the air to a level that damages plants,animals or clothing. Once the relative humidity drops below 60%, the calcium chloride becomes dormant, slows down and will restart again when necessary. This is deigned to be cost efficient for the consumer because the product works when it should and when it does not have to.

WHY IS MY DAMPRID “MUSHY”?

The calcium chloride may at times feel “mushy” before it drains because the weight of the liquid at the point of dispersement could not immediately overcome the centre crease. (in the hanging bags) or just at the drain slits (in the refillable container). (In the hanging bag) this is caused by the bag folding process during packaging. When the bag absorbs more moisture, the weight of the liquid should be enough to open the drainage point on its own. (In the refillable container), this may be caused by the hardened crystal formation that occurs occasionally due to humidity/temperature changes. This may cause the drain slits to become temporarily blocked. Allowing the product to continue absorbing without disturbance will allow the crystals formation to dissolve and allow proper drain flow. Thus the cacium chloride will harden and dissolve as usual.

“AVOID METAL AND LEATHER”. WHAT IS THE DANGER?

DampRid is a salt product. If the absorded moisture comes in contact with metal for a long period of time, the metal will corrode. Similarly, the product can absorb the moisture in the leather, leaving it hard and wrinkled.

WILL THE DAMPRID CRYSTALS AND/OR THE LIQUID HURT MY PIPES?

No, the DampRid diluted liquid is safe for your pipes and is septic safe. We recommend that you flush the liquid dow the toilet.

WHAT DO I DO IF I ACCIDENTALLY SPILL THE COLLECTED LIQUID??

Use a wet/dry vacuum or towel to absorb as much of the liquid as you can. Continue to pour regular tap water onto the spill to dilute the concentration of the liquid. If you don’t dilute or clean the spot, the spilled liquid will continue to absorb excess moisture and the spot may get larger.

THE LIQUID IS RUSTY COLOURED, WHATS WRONG?

No, there is nothing wrong with the DampRid or your home, The rusty coloured liquid comes from trace mineral deposits that are found in calcium chloride. It may not turn rust coloured in every batch but it is normal if it does happen.

WHY ARE THE WHITE CRYSTALS DISCOLOURED?

Discoloration may occur because of some impurities in the manufacturing process of the white crystals. Also, as they absorb excess moisture, the crystals also pull any dust particles in the excess moisture into the Refillable Moisture Absorber.

HOW DO I DISPOSE OF THE LIQUID ONCE CRYSTALS ARE USED?

DampRid is water soluble. To dispose of the DampRid crystals or the fluid contained in the bottom chamber, simply flush down a toilet.

HOW MANY DAMPRID CONTAINERS SHOULD I USE?

This depends upon how much dampness is present and this can vary by location. Since the presence of musty odours indicates a mildew/ dampness problem exists, we suggest you adda DampRid container to the problem area every few days until the musty odour disappears. You will have then found the correct number of DampRid containers to use.

IS THE DISPOSABLE MOISTURE ABSORBER SPILL-PROOF?

No, but the protective cover does help make the Disposable Moisture Absorber spill-resistant. If the Disposable Moisture Absorber is flipped over for an extended period of time the protective cover may become saturated and some of the collected liquid may seep out.

DO I BREAK-UP OR CHIP THE WHITE CRYSTALS IF SOLID MASS?

No, this is a normal part of the process through which the white crystals absorb excess moisture.

I HAVE SALT CRYSTALS FORMED IN BOTTOM CHAMBER. WHY?

This can be caused by a sudden change in either temperature or humidity. To get rid of the crystals, run water over the ice crystals until the formation dissolves.

DO I EMPTY THE LIQUID BEFORE CRYSTALS HAVE FULLY DISSOLVED?

No, Instead of evaporating into the air, the collected liquid will continue to absorb a small amount of moisture from the air.

CAN I ADD MORE CRYSTALS TO CONTAINER BEFORE DISSOLVED?

No, Please allow all the white crystals to dissolve before you add more, or else you may alter the absorption process or damage the plastic container.

HOW TO USE CEDAR TO MAKE THINGS LAST?
Step 1: Clean the clothing.
Only store clothing, linens, and fabric that has been cleaned.
Best cleaning options:

1) Wash & dry. This is best as it is the surest way to thoroughly remove all kinds of debris–from food to insect.

2) Freeze. For delicate clothing that cannot be washed, trying freezing clothing for 48 hrs. This will kill anything (like moth eggs) that might have been put on clothing.

3) Brush Off (outside). Great option for overcoats before washing. Good for sweaters, rugs, and other large items.
   
Step 2: Clean the storage area.

Make sure the storage area is cleaned, dusted, and ready for clean clothes to go in!

Thoroughly cleaning storage areas once a year (at least) helps get rid of any pests who might have snuck in. Regularly vacuum wardrobe, too, to catch any eggs that might have snuck in.
   
Step 3: Use enough cedar, and refresh it as needed.

Cedar works through its aromatic oils. This means there should be enough cedar to smell. For best results, place cedar in and around clothing. Wrap delicate fabrics and wool in cotton, too.

As cedar is used, the scent dissipates and will need to be refreshed. Sand wood or Spritz wood with Cedar Spray to amp up scent.

HOW DOES CEDAR PROTECT FABRICS?
The aroma of cedar, while pleasant and harmless to humans, is proven to be a powerful appetite suppressant to moth larvae. Remember, it’s the larvae that damage fabrics, not the winged adult moths. 
WHICH FABRICS NEED TO BE PROTECTED?
We recommend including aromatic cedar in all fabric storage applications. All fabrics are prone to mildew damage. Insect damage occurs mostly on natural fabrics such as wool, cotton and linens. Even pure synthetic fabrics can be damaged by insects if stored improperly. Don’t forget to protect stored fabrics such as linens, towels and rugs. Always wash or dry clean garments immediately before storage to remove mildew spores and insect eggs. Place clean garments and cedar immediately into a clean, air-tight storage container and seal tightly. When storing light-coloured fabric for extended periods, insert tissue paper to prevent contact between wood and fabric.
HOW MUCH CEDAR DO I NEED?
You should use enough cedar in each application to build up a noticeable cedar fragrance in the fabrics you are protecting. How much cedar this takes depends on the size of your container and how often it is opened and exposed to light. Most cedar products remain effective for 8-12 months. Unlike volatile chemical moth balls and air fresheners that literally evaporate, CedarFresh products can be renewed over and over again. CedarFresh offers Cedar Power Spray, a liquid extract of cedar essence which instantly restores the aromatics of natural cedar. Cedar can also be sanded to remove the top layer of wood and expose fresh aromatic wood underneath.
IS CEDAR THE RIGHT CHOICE FOR THE ENVIRONMENT?
CedarFresh is a natural alternative to chemical moth balls which are petrochemical products. Many environmentalists recommend cedar as “the right choice.” Cedar is a renewable non-endangered resource. Cedar wood for these products is selectively harvested on private lands. The CedarFresh name is your assurance that the cedar you purchase is harvested in an environmentally responsible manner.

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